Do you find yourself avoiding difficult conversations?
Maybe you feel anxious, or you don’t know how to communicate your needs in the moment.
Whatever your reason, it’s important to learn how to navigate these types of situations.
Welcome to Difficult Conversations in Medical Affairs
Imagine if every interaction that others had with you was extremely effective, especially during important, meaningful and difficult conversations, the benefits to the organisations and patients would be immeasurable. Obtaining positive outcomes from difficult conversations can be enormously beneficial for you, others and Takeda Medical.
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Takeda Medical operates at the cutting edge of medicine development. To constantly develop, medicine and science requires an enormous amount of complex alignment of resources and people. Difficult conversations are an essential component of this alignment that enables Medical to keep moving forward.
This programme has been designed to develop your capabilities, so you are better equipped to manage these conversations to ensure optimum outcomes for you and others.
The learning journey
Your curriculum includes:
eModules
Face to Face Workshop
Bite-sized eCards
EMODULES
Available on Bloom now
Social Styles preferences is about how we prefer to communicate and be communicated with. Understanding ourselves and others social style preferences helps reduce the likelihood of difficult conversations and increase the likelihood of collaboration. It also helps conversations be more effective. This module helps you identify and understand both yours and others’ preferences.
Facing objections is an inevitable part of the evolution of medicine and science. Difficult Conversations can begin with an objection. People resist change to different degrees and objections are often an indication that people need support in going through that change. In the module we look at the different types of objections and a model that helps us think positively about objections and how to manage them to great outcomes.
Often in difficult conversations our emotions related to the person or subject can get in the way of a great outcome or even damage the relationship. This module explores how we can ensure we get the best outcomes by using the right mindset and process to manage our own reactions to the perceived difficulty.
This module looks at the ‘difficult behaviours’ of others, to both help understand what might be driving that behaviour and how we can help manage it. The module includes how to manage ‘difficult behaviours’ when presenting and even with your boss.
Bite-sized eCards
On Demand: Available on Bloom now
- Explore a series of short interactive on-demand resources in your own time.
- When completed as pre-work, they will provide a foundation of knowledge, helping you to master essential fundamentals before real-world application in the workshop.
- When completed as follow-up work, these resources will help embed new behaviour
Please note:
All eModules should be completed prior to attending the workshop, in particular, Social Styles.
This is to ensure that you have an understanding of your Social Style preference, this will facilitate accelerated learning during the workshop.
Face to Face Workshop
21st & 22nd October in Zurich
DAY ONE
- Introduction to the concept of difficult conversations and why we perceive them as challenging
- Assessing your own communication style and how it affects difficult conversations
- Techniques for simplifying complex conversations and getting to the heart of the matter
- Role-playing exercises to practice handling challenging conversations
DAY TWO
- Review of the previous day's activities and learnings
- Exploring the spectrum of difficult conversations, from acute situations to protracted communication struggles
- Strategies for communicating with confidence and navigating power dynamics
- Debriefing and reflection on the workshop experience
By the end of this programme, you will leave with a new understanding of difficult conversations and the tools to handle them with confidence.
Join us to simplify your communication and increase your effectiveness.
