1. Introduction

Vercium Global FZ-LLC (“Vercium”, “us”, “we”, or “our”) is a company based in the United Arab Emirate with its official company office based at FDRK2287 Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, UAE.

Customer data is stored and processed in the United Kingdom at Church Road, Hailsham, BN27 1RL.

Vercium operates the www.vercium.com and www.verciumlearning.com websites (the “Sites”) and provides international services (the “Services”), some of which may be available through the Site.

2. Purpose

This purpose of this Privacy Notice is to clearly explain how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or otherwise interact with us as a client or someone with an interest in what we do.

At Vercium, we are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care and respect. We have developed a comprehensive global privacy program that upholds the same high standards of privacy protection no matter where you are in the world. We use the information we collect about you in accordance with current data protection legislation, including the UK Data Protection Act 1998, the UK General Data Protection Regulation (‘GDPR’) and other relevant legislation and regulations. This ensures that your personal data is managed in a secure, transparent, and lawful manner, always respecting your rights and privacy.

This policy applies to all Vercium Global staff, contracted workers and third parties who may process data on behalf of Vercium Global. Unless specified, this policy applies in all countries in which Vercium Global operates and/or conducts business.

Our Privacy Notice is set out below; please read it with care. It explains the following:

• Data we collect and how we collect it
• How we may use that information
• Legal basis for processing
• Data sharing and disclosure of your details to third parties
• Data security and retention
• Your legal rights

3. Data We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, email address, home address, phone number, job title, company name.
• Professional Information: Qualifications, work experience, areas of expertise.
• Call recordings and Records of meetings and decisions: We will always make it known before a call or meeting is recorded.
• Photographs or video recordings: We may take photographs and videos at our workshops for use on our website, social media, and in marketing materials. You will always be informed when this is happening, and you will have the opportunity to opt out if you do not wish your image to be used.
• Account Information: To access and for use with ‘Vercium Learning’, our online learning platform.
• Financial Data: Information about an individual’s financial account including bank account details, for example for the purpose of making payment of invoices; Payment details and purchase history.
• Technical & Usage Data (Website): IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website; Information about how you use our website, products, and services.
•  Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

4. How We Collect Your Data

We use different methods to collect data from and about you including:

• Direct Interactions: You may give us your personal data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
• Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.
  • Cookies: A cookie is a small piece of data that is sent from our web server to your browser. It is stored on your hard drive. A cookie cannot read data off your hard disk or read cookie files created by other websites and will not damage your system. You can reset your browser to refuse cookies or alert you when a cookie is being sent. We do not use cookies to identify you. Find out more: https://www.aboutcookies.org.
• Marketing and Communications Data: This includes your preferences in receiving marketing from us and your communication preferences. We use Mailerlite (https://www.mailerlite.com/) to send out emails to our mailing lists. Mailerlite records both the open rates and clicks by an individual. This allows us to maintain our list and remove users who appear to no longer be interested in the services provided by Vercium. We make every effort to make the signup forms throughout our websites as clear as possible. Your mail preferences can be changed at any time as we will send you a confirmation email of your successful signup and include opt out links for email campaigns. Your information will never be used for marketing purposes by any other company.
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources. For example, we may receive employee contact information from our clients to be able to provide a specific service to them, such as enrolment onto our workshops or online learning programmes.

5. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide and manage our services: Including e-learning, workshops, executive coaching and transformational programmes.
• To manage our relationship with you: Including notifying you about changes to our terms or privacy policy, and asking you to leave a review or take a survey.
• To improve our website, services, marketing, customer relationships, and experiences.
• To administer and protect our business and this website: Including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.

6. Legal Basis for Processing

We rely on the following legal bases for processing your personal data:

• Performance of a contract: Where we need to perform the contract we are about to enter into or have entered into with you.
• Legitimate Interest: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
• Legal Obligation: Where we need to comply with a legal obligation.

7. Sharing Your Data

We will never sell your information.

We may share your personal data with the following categories of recipients:

• Service providers (Data Processors): IT & Admin support; Our facilitators (who deliver our training programmes).
• Professional advisers: Including lawyers, bankers, auditors, and insurers.
• Regulators and other authorities: Who may require reporting of processing activities in certain circumstances.
• Marketing platforms: To help us manage our marketing campaigns and communications.
• Third parties: When it is necessary to comply with a legal obligation, to protect your vital interests, or with your explicit consent.

8. International Transfers

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

9. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

10. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

11. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights include:

• Your right of access – You have the right to ask us for copies of your personal data.
• Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details below.

12. How to Contact Us

If you have any questions about this privacy notice or our privacy practices, please contact us by email:

Full name of legal entity: Vercium Global FZ-LLC

Email address: hello@vercium.com

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO).

13. How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details above.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint